Frequently Asked Questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. Full terms can be found under the "Terms and Policies" link at the bottom of the webpage.
What is a PadMount?
A compact, portable drum practice pad bracket which slots into a drum harness, allowing practice on the go. Lightweight, durable, and perfect for all skill levels.
What materials are used?
PadMount utilises both PLA+ for a rigid feel, or PETG for extra durability and sustained outdoor use. Both are high-quality and long-lasting. Brass threaded inserts, High Tensile Steel, Rubber Washer & Nyloc Nuts
Where are your products manufactured?
Our products are manufactured in Coventry, England, United Kingdom
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase. For UK shipping, you can select your preferred carrier. Internationally, we offer a Delivered Duties Paid (DDP) service to prevent unexpected duty costs.
When will I get my order & can I track it?
Absolutely! You'll receive a tracking number once shipped. We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What are the dimensions and weight?
Standard boxed dimensions are L 42cm, W 26cm, H 11cm. Max weight (1 PadMount) = 450g
PadMount Arm Length ~33cm.
PadMount Weight ~400g
Can it handle heavy hitting?
Yes, tested up to 10 kg of load, ideal for fast, repeated strokes.
How do I clean and maintain it?
Wipe with a damp cloth. Avoid solvents. Check bolts occasionally to ensure a secure fit.
What payment methods are accepted?
Major cards, PayPal, and Shopify-supported payments.
Is there a warranty?
Yes — 6-month warranty covering manufacturing defects.
Can parts be replaced?
Yes — bolts, washers, and pads are available for replacement.
Is it safe for kids?
Yes — suitable for children 8 years and older under supervision. Please note the M5 rubber mount and M8 Thumb Screw are removable and could be a choking hazard for younger children.
Can I use it outdoors?
PETG PadMounts are weather-resistant and ideal for extended outdoor use. PLA pads can also be used outside but should be kept dry and out of direct sunlight to stay in top shape.